TERMS AND CONDITIONS
SHIPPING AND DELIVERY
We ship worldwide with flat shipping rate of $20 internationally and a flat rate of $10 within the USA! Express shipping is available at premium upgrade.
We ship Monday through Friday, excluding select holidays. Once your order is processed and shipped out, we will notify you by email.
The following information is the estimated timeframe you should receive your order after it has been shipped:
United States: 4 - 7 business days
International: 10 - 15+ business days
RETURNS AND REFUNDS
Manufacturer Defects:
In the event of manufacturer defect, we commit to a free repair or remake of any garment purchased from our service. Repairs can be completed by submitting a request with images of the defect to fitting pictures form and upon agreement and approval shipped to us to complete repairs. This service is limited to 10 days after confirmation of delivery of your order.
*Sizing issues on behalf of the customer do not constitute a manufacturer defect and we highly encourage all of our customers to review our sizing information and measurement guides thoroughly before making their purchase.
Exchanges:
In the event that the sizing, style, or fabric is selected mistakenly, we are more than willing to help in any way we can to ensure your satisfaction with our service. Please submit fitting pictures to fitting pics form and we will work with you toward a solution in any way possible.
Fitting Issues:
Our clothing is designed to be form fitting and our sizing system factors this in to any standard size selected. If you are unsure of your size, please contact us for guidance. Many of our items are available for custom tailoring at the time of the order and guaranteed fit is only offered with a post purchase sizing consultation via video chat with our designer. This is a free service we offer any custom sizing provided by a video consultation is guaranteed by us. Please submit fitting pictures to fitting pics form and we will work with you toward a solution in any way possible.
Eligibility for Manufacturer Defects, Exchanges and Fitting Issues:
You must provide fitting pictures (once order was delivered you received an email with link to submit). This service is limited to 14 days after confirmation of delivery of your order.
Lost Packages:
Once your order has been processed and handed over to the selected courier service, Muscle Potential is no longer responsible for the delivery of the package. All responsibility for lost, stolen, delayed, or undelivered items lies with the courier.
We understand how frustrating delivery issues can be, but please note that Muscle Potential does not assume liability for any packages that are lost, delayed, or mishandled after leaving our facility. At that point, all responsibility transfers to the shipping carrier.
If your package is marked as lost, delayed, or missing in transit, we recommend that you contact the courier service directly to file a claim or inquiry. Each courier has its own process and system for addressing these matters.
For your reference, common carriers we use include:
By placing an order with Muscle Potential, you acknowledge and accept these terms.
DESIGN CONSULT FEES/REFUNDS
Cancellation:
If you cancel your design consult with out at least 24 hour notice you will not be entitled to a refund of your consult fee.
Reschedule:
You may reschedule your consult as many times as you like.
Missed Consults:
If you miss your scheduled consult you will not be eligible for a refund of your consult fees. Missing your consult will forfeit any and all fees associated with it.
Refunds:
There are no refunds on design consults, so please make sure you are ready to start a consult before paying.
Consult Fee Credit:
Once you complete your consult you will be asked to complete your order. You will need to complete your order with our Production Pro in order to get a consult credit on your order. If you complete your consult and do not place an order you will not be entitled to a consult fee credit.
ORDER CANCELLATION/MODIFICATION
If you decide to cancel or modify your order, please write to us as soon as possible. We will do our best to make the change. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it for store credit.
DUTIES AND INTERNATIONAL FEES
Deliveries to countries outside the USA may incur duties, taxes, or charges that are not included in the total price displayed. To avoid unforeseen charges, we recommend contacting your local customs office for information on fees before placing your order.
POLICIES
TERMS OF USE
These Terms of Use, hereinafter referred to as "Terms and Conditions" or "T&C" or "Terms" or "Agreement," along with any other Policy or Statement or Information that may be placed on this website, hereinafter referred to as "Company" or “Website” or “We”
or “Us,” as modified or amended from time to time, are a binding contract between the company and you, hereinafter referred to as "You" or "User" or "Your" or "Buyer" or "Customer."
If you visit, use, or shop at the site or any future site operated by us, you accept these Terms and Conditions. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.
By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.
DATA PROTECTION
The owners and operators of this website take the protection of your data very seriously. We treat your data confidentially and according to the legal data protection regulations and this privacy policy.
The use of our website is usually possible without providing personal data. Personal data, such as your email addresses, is always provided to us voluntarily and only when you subscribe to our newsletter. Other personal data, including your name and address, is only required if you are ordering goods.
An external, PCI-compliant payment gateway (PayPal, Stripe) handles all credit card payment transactions.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. Besides, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, and all transactions are processed through a gateway provider and are not stored or processed on our servers.
COOKIES
This website partially uses cookies, small text files stored by your browser on your computer. Cookies do not cause damage to your computer and do not contain viruses. Cookies allow us to make our offer more user-friendly, more efficient, and more secure.
We feel that the use of third-party services such as these improve your online experience because they allow you to see ads that will be more likely to be something you are interested in. If you want to opt-out from some cookies or tags that we collect, please visit these pages for more information:
www.google.com/ads/preferences
www.adroll.com/about/privacy#optpolicy
www.networkadvertising.org/choices
You can adjust your browser in such a way to allow cookies manually or to exclude cookies in general. In some cases, even to activate the automatic deletion of cookies when closing the browser.
The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via the support pages of the browser suppliers.
Please note, the deactivation of cookies may impair the functionality of this website.
CONTACT FORM
If you send inquiries to us via the contact form, your data entered into the contact form, including the stated contact data, is stored for the purpose of dealing with your inquiry and in case of additional inquiries. That data will not be passed on without your permission.
NEWSLETTER
If you want to receive our newsletter, we simply need your email address. No other data is necessary. We use your address exclusively for sending the requested information and don't share it with any third parties.
Permission to store the email address, as well as the use of it for sending the newsletter, can be withdrawn at any time via the "Unsubscribe" link within the newsletter.
FINAL DISCLAIMER
Although we take all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.
